As a consumer, you always have the right to contact Rybrink’s customer service directly for help with complaints. Contact our customer service via our konsument@rybrinks.se. Describe your case as thoroughly as possible.

You can also fill in the form at the bottom of this page.

In the event of a dispute, we follow the recommendations of the Swedish National Board for Consumer Complaints. You can also take your complaint further on the EU’s joint dispute resolution page, which you can find here: https://ec.europa.eu/odr.

Complaints

Rybrink assures that every item has been carefully inspected before being sent to the customer. If the item is nevertheless found to be damaged or defective, we will reimburse the customer for the amount paid for the item and the shipping costs. Rybrink strives to do this within 30 days of receiving the complaint. Rybrink reserves the right to reject an invalid complaint if it turns out that the item is not faulty according to current consumer protection legislation.

Complaints made within two months of discovering the defect are always considered to have been submitted in a timely manner. Under applicable consumer protection legislation, you have a 3-year right to complain about goods purchased on the Website. Please contact Rybrink as soon as you discover the defect.

If you choose to return the product, please contact our customer support, who will send you a return shipping label that you can print yourself.

Rybrink does not accept returned goods sent cash on delivery. Please pack the goods well, as you as the customer are responsible for transport to Rybrink. Rybrink is not responsible for deliveries sent back to us.

In the event of a dispute, Rybrink will follow the recommendations of the Allmänna reklamationsnämnden.

Refunds for complaints

If Rybrink is unable to replace the original, complained-about item, Rybrink will refund the amount you, as the customer, paid for the item as well as the transport costs. Rybrink will refund the amount as soon as possible, but no later than 30 days after Rybrink has received the complaint.

Rybrink is responsible for the return shipping costs in the event of complaints. If part of the order is returned, shipping costs and any invoice fees will not be refunded.